Tag Archives: App Reviews

app store review

App Store Reviews: Why Replying Matters

Reaching and converting users is an important aspect of App Store Optimization, but retaining them is just as important. When users leave app store reviews, properly responding can make the difference between retaining users (as well as potentially converting new ones) and losing them. Developers should understand the best practices for responding to app store reviews and how it can make a difference.

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Fake App Reviews Cause App Store Concerns

Reviews are valuable to an app for many reasons. They can signal to other users if an app is well-liked, provide developers with feedback on issues or ways they can improve, and are helpful for App Store Optimization. It’s no wonder that developers would want their apps to receive positive reviews, but it’s important to gain the reviews properly. New reports of fake reviews have surfaced, so developers need to understand why they should avoid underhanded methods of inflating their rankings and how to naturally improve their reputation.

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Google Play Store: New Ratings & Reviews Redesign

Google has been testing out new updates for the Play Store, occasionally rolling out changes for users or rolling them back to make further adjustments. One important change is the update to the “Ratings and Reviews” section. It’s important to understand what this change is and how it will impact the effect reviews have on App Store Optimization. Continue reading

Evaluating an App Marketing Promotion Company

With more than 1.5 million apps on each of the Apple and Google app stores, building a plan for visibility for your app is essential to a return on your investment.

Since the majority of mobile app downloads come from app store search, a mobile app marketing plan should start with optimizing for organic discovery in the app stores.

App marketing strategies that include app listing metadata, optimized creatives, ratings and review acquisition and even in-app retention and engagement are collectively generally referred to app store optimization or ASO.

ASO is often, mistakenly thought of as “finding keywords” for an app’s app store listing. This limited approach is still employed by some app marketing companies, but is not the comprehensive approach needed to compete and thrive in the app stores.

What follows are the building blocks of a mobile app marketing plan that an app marketing promotion company should be required to deliver.

Build Metadata for App Store Listing for both Apple’s App Store and Google Play

The metadata in an app listing includes the app name and description, a keywords field for Apple and a short description for Google Play. These fields impact how your app is indexed by Apple and Google, which determines which search results your app appears.

The goal should be broad coverage of extremely relevant search terms.

There are three primary tool for defining and measuring what is relevant and existing coverage of these terms:

1)  Historical and trending app store data

App store data provides insights to how have users searched the app stores for related apps, similar features and benefits, and what is currently trending.

We have written about this extensively, how users search the app stores is very different from how users search the web.

2)  Focus groups

Focus groups can provide both quantitative and qualitative feedback on your app’s features and benefits, which resonate best with your target audience and how they would search for these features in their words.

3)  App ranking analysis for relevant phrases

How your app ranks for specific search terms and phrases can tell you a lot about how the market is reacting to your app for that term.

Your app could be the very first result for “Free Zombie Game”, but if it is a flashlight app, conversions from users seeing your flashlight app result when searching for zombie games will be extremely low.

This signals Apple and Google that your app is not relevant to the search, and they will drop you in the rankings for that search.

Relevance matters to users, and is easily measured in app stores by conversion rates.

Note that there are several factors that go into not only the indexing but ranking of an app, but conversion and ranking provide clues as to how the market is reacting to how you are positioning your app.

Tested and Optimized Creatives

The icon, screenshots, video and even order of the screenshots can have a surprisingly huge impact on app installs. Testing these creatives with a target audience – ideally a focus group – should be part of any app marketing promotion company offering.

This is a chance to not only test a wide range of directions without affecting actual downloads, but also provides a channel for receiving qualitative feedback.

One design, color scheme, or text on a screenshot may perform much better or worse than others – the data tells you this.

Qualitative data provides access to why, giving the publisher (and designer) a chance to better understand their target audience and adjust designs before publishing.

Even when testing minor variances in icon design, or the text used or order of screenshots on a published app store listing, publishers can see 100%+ improvements in conversions.

Google Play provides multivariate testing to Google Play app publishers (Apple does not), which allows for experimenting with smaller changes on a subset of app store traffic to try and attain statistically significant, incremental improvements to conversions.

Produce Measureable Results

Companies have different goals for their mobile apps. No matter if your goal is a measurable ROI, more emails, better engagement with your brand, customer service or anything else, goals should be defined and measurable.

App promotion companies that deliver measurable results generally assist with defining and testing differentiating features of an app, help acquiring ratings and reviews, advise or build a strong presence outside of the app store and more.

You can read more on our approach to app store marketing here, or request a demo on how Gummicube uses app store data to grow our clients’ mobile portfolios.

ASO for Beginners

Building, measuring and adjusting an app listing for the app stores is called app store optimization or ASO.

In this article we are going to introduce ASO for beginners, why ASO is important, the main topics and key considerations for an optimized mobile app.

Why ASO is important

App store search continues to be the largest channel for mobile app discovery and mobile app installs.

Despite Super Bowl spots, promotions in your Facebook feed or ads in other apps, mobile users respond that app store search is the channel used most often to find new apps.

Without an optimized app listing, you risk losing out on users searching for your app simply because they don’t see it.

How Apple and Google index apps

Both Google Play and Apple keep their indexing and search ranking algorithms private. By studying cause and effect, correlations and mining our own app store intelligence data – prominent indexing and ranking factors become clear.

Let’s start with Apple and their app store

An app listing in Apple’s App Store contains public elements like the icon, name, description and screenshots. Unique to Apple is a 100 character, “hidden” or private field for keywords – used to help Apple better understand what your app is, who it is for etc..

Apple uses the app’s name and keywords to determine which keywords and phrases are relevant to the app.

For example – consider the following fictional app:

App name:  Hotel Finder – best hotels at the best rates

Keywords:  deals,travel,motel,room

This app would likely be in the search results for “Hotel room deals”.

Notice a few things about how this works:

  • the example search used keywords found in both the app name and keywords field

While keywords used in the app name are weighted more heavily than those used in the “keywords” field, the combination of keywords used across these elements creates a sort of keyword matrix.

  • the formatting of the keywords field is keywords separated by commas and no spaces

Google Play app indexing

Google calls the app name element “App Title” and doesn’t use a private field like Apple’s keyword field, instead using the short and full descriptions to determine relevant keywords.

Where Apple provides 255 characters for the app name and 100 for the keywords field, Google limits the characters available and weighs constrained elements more heavily.

For example, an app title is limited to 30 characters, the short description to 80 and the full description 4,000.

It follows then that an app’s most important keywords/phrases be used in the title, next most important in the short description and then broad coverage for the full description.

Using the example Hotel Finder app above – the name we used for Apple’s app store is 44 characters – too long for Google Play.

If we really want to focus on “best rates” – the app title could be:

“Hotel Finder for best rates”

As you can see, 30 characters is not a lot to work with!

Determining which target keywords and phrases are most important have a huge impact on an app listing strategy – which brings us to creating the app listing.

How to create an app listing

To access organic app store traffic,  identifying keywords and phrases is critical for discovery alone.

With the limited space allotted to the app listing elements, keywords and phrases must be:

  • relevant to your target audience
  • relevant to your app
  • used by your audience when searching the app stores
  • work together to create broad coverage of a specific target

In a sentence: because space is limited, we need to identify keywords and phrases that our target audience uses to find apps like ours, that provides coverage of all ultra-relevant searches.

With limited space in Apple’s keywords field, using precious characters for “free, fun, fast, social, new” etc… unless these modifiers support a more specific, ultra-relevant phrase just doesn’t make sense.

Instead, focus on the features of your app that are either essential, differentiating or both.

Competitive market research, focus groups, app store intelligence software and  testing and adjusting should help you identify your best keyword targets.

Converting views into installs

A complete app store optimization strategy should also consider conversion.

The app name/title, keywords and descriptions all play a role, but conversion is largely affected by the icon, screenshots and ratings.

Creative elements should be tested with a focus group, polling or other means before being published as the difference between icon designs, screenshots designs, the order of the screenshots and even the features and calls to action on the screenshots have been shown to have a large impact on conversion rates.

Ratings and reviews are more complicated in that all of the other elements of an app listing are within your control as the publisher except for ratings.

You can learn more about acquiring ratings and reviews for your app here.

Things to avoid in ASO

When evaluating the potential of organic app store user acquisition, it is clear an optimized app is an extremely valuable asset.

The “shortcuts” to building this asset have mostly been shut down, but here are some common “gotchas” for ASO beginners:

  • Keyword Stuffing – creating an app name that makes no sense but uses every possible keyword in its name.

Apple provides 255 characters for the app name, but rarely approves those longer than 100 characters, and staying under 60 is even a safer bet.

Plus – who wants to download an app like “Cowboy Command – the fast, free, amazing, fun, cowboys and indians, horses, wild west, shootout, first person shooter, where you invite Facebook friends and create a clan to crush the competition“.

No one – that’s who.

  • Using web data instead of app store data – not a hack or against the rules, just user intent is so different, keywords used in web search do not mirror or even proxy those used in app store search.  Just do a search on Google then in Google Play and note the differences in results.

Feeling good about your crash course in ASO for Beginners?  Why don’t you check out our whitepaper on ASO, or take a look at our app store specific guides – for Apple and Google Play.